Managed Print Services — Service Delivery Excellence
Research Vice President
IDC Imaging, Printing and Document Solutions
MPS Service Delivery Fundamentals
Each phase of an MPS engagement (access, transition, and manage) has its own set of factors that drive success.
A robust assessment and design methodology is a primary component of MPS service delivery excellence.
There are three factors that are basic to mitigating disturbance and ensuring success – planning, timeliness, and communication.
The work does not stop when systems are installed. Continuous improvement will ensure the ongoing success of your MPS initiative.